Return and Refund Policy

Your satisfaction matters to Earsenses. If you experience a problem with your order, please contact us so we can review the situation.

Return Eligibility

Return requests must be submitted within 30 days after delivery.

Because hearing devices and ear accessories are personal-use products, we can only accept returns that meet all of the following conditions:

• The product is unopened, unused, and sealed.

• The product remains in its original packaging.

• All included parts, accessories, manuals, and promotional items are present.

• The item is in resalable condition.

• Proof of purchase is available.

Opened, worn, tested, altered, damaged, or incomplete hearing products cannot be returned for hygiene, health, and quality-control reasons.

Do not send a product back before contacting Earsenses and receiving return instructions. Unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

Original delivery charges and optional shipping-protection charges are non-refundable.

We recommend using a tracked shipping method when returning an approved item. Earsenses is not responsible for return packages that are lost or damaged in transit.

Refunds

After receiving your return, we will inspect the product and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow approximately 5–7 business days for processing after approval. Your bank or payment provider may require additional time before the credit appears in your account.

Products that do not meet the return conditions may be rejected or sent back to the customer.

Damaged, Defective, or Incorrect Products

Inspect your order shortly after delivery.

If your order arrives damaged, defective, incomplete, or different from what you purchased, contact Earsenses within 7 days of delivery.

Please provide:

• Your order number

• A description of the problem

• Clear photographs or video showing the product, packaging, and shipping label

After reviewing the claim, Earsenses may offer an appropriate replacement or refund. Approved replacements for damaged or incorrect products will be sent without an additional product charge.

Order Cancellations

Contact Earsenses immediately if you need to cancel an order.

We cannot guarantee cancellation after an order has entered processing. Once an order has been dispatched, it must follow the applicable return process.

Product Suitability

Earsenses products are intended for adults seeking support for perceived mild to moderate hearing difficulty. They are not intended to diagnose, treat, cure, or prevent any disease.

Individual experiences may vary. If you are uncertain whether a product is appropriate for you, consult a qualified hearing or healthcare professional before use.

Contacting Us

To request a return or report an order problem, contact Earsenses through our store contact page. Include your order number and the email address used for the purchase.