Shipping Policy

At Earsenses, we aim to deliver every order safely and as quickly as possible.

Order Processing

Orders are normally processed within 1–3 business days.

Orders placed on weekends or public holidays will begin processing on the following business day. Processing time is separate from the estimated delivery time.

Estimated Delivery Times

Estimated delivery after dispatch:

• United States: 8–14 working days

• United Kingdom: 8–14 working days

• Canada: 8–14 working days

• Australia: 8–14 working days

• New Zealand: 8–14 working days

• European Union: 8–14 working days

Delivery dates are estimates and cannot be guaranteed. Customs inspections, severe weather, carrier disruptions, local postal delays, and other circumstances outside our control may affect delivery.

Order Tracking

When your order has shipped, we will send tracking information to the email address provided during checkout.

Tracking information may take up to 48 hours to display its first update after dispatch.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error in your shipping information, contact Earsenses immediately. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

Earsenses is not responsible for orders delivered to an incorrect address supplied by the customer.

Customs and Import Delays

International orders may be inspected or delayed by local customs authorities. Earsenses is not responsible for delays caused by customs clearance or local postal services.

Delayed or Missing Orders

If your tracking information has not updated for several business days or your order has exceeded the estimated delivery period, contact Earsenses through our store contact page. Please include your order number and the email address used during checkout so our support team can investigate.